HersCouture Returns & Refund Policy

Last updated: July 28, 2026

Return window

You must request a return within 14 days of delivery.

Return eligibility

To qualify, the item must be in its original condition: unworn, unwashed, unaltered, and with all original tags and labels attached. Items that show wear, washing, alteration, damage after delivery, removed tags, or signs of use may be refused.

How to request a return

Email supportherscouture@gmail.com with your order number, the item you want to return, and the reason for the return. Wait for our return instructions and return address before sending the package. Do not send a return to the address on the original parcel unless our support team confirms it.

Return shipping

Customers are responsible for return-shipping costs unless the return is for a confirmed defective or incorrect item. Use a trackable shipping service and keep the receipt. HersCouture is not responsible for a return package that is lost or damaged before it reaches the designated return address.

Refunds

After the return is received and inspected, we will notify you whether it is approved. Approved refunds are submitted to the original payment method. We aim to submit an approved refund within 3–5 business days after inspection. Your bank or payment provider may require additional time before the credit appears.

Original shipping charges are non-refundable unless the return resulted from a confirmed incorrect or defective item. Return-shipping costs paid by the customer are not refundable.

Exchanges

We do not currently offer direct exchanges. To change a size, color, or style, return the original eligible item and place a new order.

Damaged, defective, or incorrect items

Contact us as soon as possible and before returning the item. Include your order number and clear photos showing the issue. We will review the claim, provide instructions, and arrange an appropriate replacement or refund. If the item is confirmed defective or incorrect, HersCouture will cover the applicable return-shipping cost.

Order cancellations

Cancellation requests must be sent as soon as possible. We cannot cancel an order after it has shipped. If a cancellation cannot be completed before dispatch, you may request a return after delivery under this policy; normal return eligibility and return-shipping rules apply.

For help, email supportherscouture@gmail.com. We normally respond within 1–2 business days.