Refund policy

Return request window

Request an eligible return within 14 days after delivery by emailing hello@herscouture.com  with your order number, the item, and the reason for the request.

Eligible returns

Returns may be requested for a defective item, a wrong item received, or a size/fit issue. The item must be unworn, unused, free from customer-caused damage, unaltered, and in its original condition.

Damaged, defective, or wrong item

Contact us before returning the item and provide the order number and clear photos. If the item is confirmed defective or incorrect, HersCouture will bear the appropriate return or resolution cost and provide return instructions.

Size or fit issue

For an eligible size or fit return, the customer is responsible for return shipping. Use the return destination provided after authorization and retain shipment evidence.

Return authorization and destination

Do not send an item before the return is authorized. The approved return destination is provided after authorization and is not displayed publicly by default. An unauthorized or misdirected return may not be accepted.

Refunds

After the returned item is received, inspected, and approved, HersCouture will submit the refund to the original payment method within 3 business days. A bank or payment provider may require additional time for the credit to appear.

There is no restocking fee. Original shipping charges are non-refundable except where mandatory consumer law requires otherwise.

Exchanges

Direct exchanges are not offered. Return the eligible item under this policy and place a new order for the preferred size, color, or style.

Consumer rights

Nothing in this policy limits rights that cannot be excluded under applicable consumer law.