Help & FAQs
Find clear answers about ordering, sizing, shipping, returns, and payment. If you still need help, email hello@herscouture.com.
Orders
How do I place an order?
Choose the dress, color, and size shown as available, then add the exact variant to your cart. Review the item, options, price, and delivery information before completing checkout. We will send an order confirmation to the email address entered at checkout.
Can I change or cancel my order?
Email hello@herscouture.com as soon as possible. We cannot guarantee a change or cancellation after processing begins, and an order cannot be cancelled after it ships.
Sizing & Fit
How should I choose a size?
Use the size chart and measurements shown on the product page rather than relying only on your usual clothing size. Measure your bust, waist, and hips before ordering. If a product's size information is unclear, email us with the product link and your measurements before placing the order.
What if the dress does not fit?
You may request a return within 14 days of delivery, subject to the conditions in our Returns & Refund Policy. We do not offer direct exchanges; return the eligible item and place a new order for the preferred size, color, or style.
Shipping
Where do you currently ship?
Our current delivery configuration covers the United States, Canada, the United Kingdom, Mexico, and Australia. Available options and the final shipping charge for an eligible address are shown at checkout.
What does shipping cost?
- Standard Shipping: $9.99 USD for orders below $99 after discounts.
- Free Standard Shipping: orders with a merchandise subtotal of $99 USD or more after discounts and before taxes.
- Express Shipping: $19.99 USD where available.
The shipping option and amount displayed at checkout apply to the order.
How long will delivery take?
Orders are normally processed within 2–3 business days after payment is confirmed, excluding weekends and holidays. After dispatch, U.S. Standard delivery is typically 10–15 business days and U.S. Express delivery is typically 7–10 business days where available. Standard delivery is typically 10–15 business days after dispatch and Express delivery is typically 7–10 business days after dispatch for all supported markets where the method is available. Delivery dates are estimates, not guarantees.
How do I track my package?
When tracking is available, we will email the tracking details after the order ships. Tracking events can take additional time to appear after the carrier receives the parcel. Contact us if tracking remains unchanged for an extended period.
What if tracking says delivered but I cannot find the package?
Check the delivery location, household members, neighbors, mailroom, and carrier notice first. Then contact us with your order number so we can review the available carrier information. A replacement or refund is not automatic and depends on the investigation outcome.
Returns & Refunds
What is the return window?
Request a return within 14 days of delivery. The item must be unworn, unused, free from customer-caused damage, unaltered, and in its original condition.
How do I start a return?
Email hello@herscouture.com with your order number, the item, and the reason for return. Wait for return instructions and the designated return address before sending the package.
Who pays return shipping?
The customer pays return shipping for an eligible size or fit return. If the item is confirmed defective or incorrect, HersCouture bears the appropriate return or resolution cost. Original shipping charges are non-refundable except where mandatory consumer law requires otherwise. There is no restocking fee.
How long does a refund take?
After the return is received, inspected and approved, HersCouture will submit the refund to the original payment method within 3 business days. Your bank or payment provider may need additional time for the credit to appear.
What if my item is damaged, defective, or incorrect?
Contact us promptly with the order number and clear photos before returning it. We will review the claim, provide instructions, and arrange an appropriate replacement or refund. If confirmed defective or incorrect, HersCouture will cover the applicable return-shipping cost.
Payments
What payment methods are available?
Available payment methods are displayed at checkout. Payment options may vary by location, device, and eligibility.
What currency is used?
Store prices and checkout are shown in USD. Your payment provider may apply its own currency conversion or fees.
Contact
Email hello@herscouture.com or call +86 17717119847. Support hours are Monday–Friday, 9:00 AM–6:00 PM CST (China Standard Time, UTC+8). We normally respond within 1 business day.