Contact information
Contact HersCouture
Our customer support team can assist with orders, tracking, returns, product information, sizing guidance, damaged or incorrect items, and website or payment questions.
Business and storefront
HersCouture is the online storefront operated by 郑州市二七区金炎百货店, an Individual Industrial and Commercial Household registered in China.
Registered business address
河南省郑州市二七区嵩山南路亚新新公馆2号楼15层1527号
China
hello@herscouture.com
Phone
Support hours
Monday–Friday, 9:00 AM–6:00 PM CST (China Standard Time, UTC+8), excluding public holidays.
Response time
We normally respond within 1 business day. Messages sent on weekends, public holidays, or during peak periods may take longer.
Information to include
For order-related questions, include your order number, the email address used at checkout, and a short description of the issue. For damaged or incorrect items, include clear photos of the item and packaging.
Returns and shipping
Please review our Shipping Policy and Returns & Refund Policy for eligibility, timeframes, and instructions. Contact us before sending any return so we can provide the correct return address and next steps.
Support is available through email, phone, and our Contact & Fit Help page.