HersCouture Shipping Policy

At HersCouture, we know that receiving your order on time matters. We're committed to transparent communication at every step of the delivery process — and if anything goes wrong, we'll be there to help resolve it.

Order Processing

Orders are processed within 1–2 business days (excluding weekends and public holidays). During peak seasons or major promotions, processing may take slightly longer — we'll notify you if there's any delay.

Shipping Methods & Delivery Times

Shipping options and estimated delivery times are displayed at checkout.

• Standard Shipping: 10–15 business days for domestic orders; international delivery times vary by destination.
• Expedited Shipping: 7–10 business days for domestic orders; international expedited times vary by destination.

Shipping Rates

Shipping costs are calculated based on destination, package weight, and dimensions. The exact charge is shown before you complete your purchase. We periodically offer free shipping promotions — check our website for current offers.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can monitor your delivery status at any time. If you have trouble tracking your order, contact us and we'll look into it right away.

Late or Missing Deliveries

If your order hasn't arrived within the estimated timeframe, please contact us at supportherscouture@gmail.com. We will follow up with the carrier within 24 hours and keep you updated until the issue is resolved.

Package Lost in Transit

In the rare event that a package is confirmed lost by the carrier, HersCouture will arrange a full replacement or refund at no additional cost to you. We take full responsibility for ensuring your order reaches you.

Delivered but Not Received

If your tracking shows "delivered" but you haven't received your package, please contact us immediately. We will open an investigation with the carrier and work to resolve the situation as quickly as possible.

Damaged Packages

If your order arrives damaged, please photograph the packaging and contents and send them to supportherscouture@gmail.com. We will arrange a replacement or refund promptly — no need to return the damaged item.

📧 supportherscouture@gmail.com | Response within 1–2 business days.