HersCouture Returns & Refund Policy

At HersCouture, your satisfaction is our priority. We stand behind every product we sell and are committed to resolving any issue quickly and fairly. If something isn't right, we'll make it right.

Eligibility

To be eligible for a return, items must be in their original condition — unworn, unwashed, and with all tags and labels attached. Please refer to the product description or contact our support team for clarification.

Initiating a Return

Returns must be initiated within 14 days of the delivery date. To start a return, log in to your HersCouture account, locate the relevant order, and follow the on-screen instructions. You may also contact us directly at supportherscouture@gmail.com — we're happy to guide you through the process step by step.

Return Shipping

Return shipping costs are the customer's responsibility unless the item received was defective or incorrect. We recommend using a trackable shipping method. HersCouture is not responsible for packages lost or damaged during return transit.

Refund Process

Once we receive and verify your returned item, we will process your refund within 5 business days. Refunds are issued to your original payment method. Shipping charges are non-refundable.

Damaged or Defective Items

Received something damaged or not as described? You don't need to return it. Simply send us a photo at supportherscouture@gmail.com and we will arrange a full refund or replacement at no extra cost.

Store Credit

Prefer store credit over a refund? We're happy to offer that instead. HersCouture store credits never expire and can be used on any future purchase.

Exchange Policy

We do not currently offer direct exchanges. To exchange an item, please return the original and place a new order for your preferred size, color, or style.

Our After-Sales Promise

Within 30 days of purchase, if you experience any issue with your order — whether it's a quality concern, a shipping problem, or anything else — we guarantee a resolution. We don't close cases until you're satisfied.

📧 supportherscouture@gmail.com | Response within 1–2 business days.